Store Policy
Customer Care
Complaints Procedures
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We take all complaints very seriously. If you have a complaint about any of our gift hampers please e-mail us at info@gifttherapy.com.au in the first instance or give us a call on 0451 910 003.
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We acknowledge all complaints within 24 hours and investigate the complaint immediately. We'll keep you fully informed during the investigation and endeavour to resolve all disputes within a few days. If necessary, a full refund or exchange will be offered. If you have any comments on how we may improve our complaints procedures, please do not hesitate to contact us.
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Our store policy aims to follow best practice complaints handling procedures.
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User Feedback/Submission
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If you send submissions (e.g. creative ideas, proposals, plans, etc) via post, email, or online, we may edit, copy and/or distribute comments that you forward to us.
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The Seller is under no obligation to: maintain comments in confidence; pay compensation for comments.
We have the right to edit/remove content that we determine as unlawful, defensive and/or threatening.
Payment Methods
- After Pay
- Credit / Debit Cards