Store Policy

Customer Care 

Complaints Procedures

We take all complaints very seriously. If you have a complaint about any of our gift hampers please e-mail us at info@gifttherapy.com.au in the first instance or give us a call on 0451 910 003.

We acknowledge all complaints within 24 hours and investigate the complaint immediately. We'll keep you fully informed during the investigation and endeavour to resolve all disputes within a few days. If necessary, a full refund or exchange will be offered. If you have any comments on how we may improve our complaints procedures, please do not hesitate to contact us.

Our store policy aims to follow best practice complaints handling procedures.

User Feedback/Submission

If you send submissions (e.g. creative ideas, proposals, plans, etc) via post, email, or online, we may edit, copy and/or distribute comments that you forward to us.

The Seller is under no obligation to: maintain comments in confidence; pay compensation for comments.

We have the right to edit/remove content that we determine as unlawful, defensive and/or threatening.

Privacy & Safety

 

PRIVACY POLICY FOR WEBSITE: Gifttherapy.com.au

 

Effective Date: 22 March 2021

This privacy policy (hereinafter “Privacy Policy”) deals with the protection of your data while you use our Website which is hereinafter referred to as “the Product” and which is located at: Gifttherapy.com.au.The Product is owned and operated by Gift TherapyWe are committed to the protection of Your privacy while You use the Product. This privacy policy only applies to the Product. The Product may contain links to other websites or applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or applications.
We gather certain information from users of the Product, so this Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.By continuing to use the Product You acknowledge that You have had the chance to review and consider the Privacy Policy, and You acknowledge that You agree to it. This means that You also consent to the use of Your information and the method of disclosure as described in this Privacy Policy. If You do not understand the Privacy Policy or do not agree to it then please do not use the Product.

 

1. DEFINITIONS

 

”Company IP” includes but is not limited to, the contents, layout, design, colours, appearance, graphics and imagery of this Website, Content and Materials as well as all copyrights, trademarks, trade secrets, patents and other intellectual property contained in the Product, Content and Materials.

“Content” means any content, writing, images, audio visual content or other information published on the Product.“

Effective Date” means the date that this Policy comes into force.

“Goods” means any or all goods provided by or on the Product.

“Items” means any and all of the Product, Goods, Services, Content and Materials collectively.

“Materials” means any materials, information, or documentation that We may provide to You in connection with Your use of the Goods or Services or Product including documentation, data, information developed by Us or owned by Us, and other materials which may assist in Your use of the Goods or Services or Product.

“Parties” means both You (the user of the Product) and Us (the owner of the Product) collectively.

“Personal Information” means Information that we obtain from You in connection with Your use of the Product.

“Privacy Policy” means this privacy policy.

“Product” means the website including all pages, all sub-pages, all blogs, all forums, all other connected pages, and all other connected internet content whatsoever, the home page or the main page of which is located at: Gifttherapy.com.au.

“Services” means any or all services provided by the Product.

“Third Party Links” means links or references to websites other than the Website, to content other than the Content or to materials other than the Materials, none of which is controlled by Us.

“Us”, “We”, “Our” or “the Owner” refers to Gift Therapy.

“Us”, “We”, “Our” or “the Owner” also includes any employees, affiliates, agents, or other representatives of Gift Therapy.

“You” and “Your” refers to the users of the Website.

“Your Content” means any Content posted to or added to the Website, Content or Materials by You or by somebody authorised by You or doing so on your behalf.

2. INTERPRETATION

 

a) In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation shall apply:

 

i. Words referring to one gender includes every other gender.

ii. Words referring to a singular number include the plural, and words referring to plural include the singular

iii. Words referring to a person or persons include companies, firms, corporations, organisations and vice versa. iv. Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of this Privacy Policy.

v.  Each Party must, at all its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it.

vi. Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.

3. TYPES OF INFORMATION AND HOW IT IS COLLECTED

a) When you use the Product, We may collect information from You through automatic tracking (such information about your browsing preferences)

b) In addition, We may collect information that You volunteer to Us (such as information that You provide during a sign up process or at other times while using the Product)

c) In order to access all of the features of the Product, You are required to register to register as a user. 

During the registration process, We collect some of Your Personal Information, in the following manner:

i. We will not collect information that identifies You personally, except when You specifically volunteer that information to Us.

ii. The information that We will collect from You at registration includes:Your name, email address, postal address and telephone number

iii. By undergoing the registration process You consent to Us collecting Your Personal Information, including the Personal Information described in this clause. You also consent to Us collecting any other Personal Information as well as storing, using, or disclosing Your Personal Information in accordance with this Privacy Policy. 

d) In order to access some specific features of the Product, You are required to provide some Personal Information. During this process, We collect some of Your Personal Information, in the following manner.i. We will not collect information that identifies You personally, except when you specifically volunteer that Information to Us when using specific Product features. These specific Product features might include, but are not limited to:

A. making purchases

B. receiving notifications by text message or email about events and promotions

C. receiving general emails from Us

D. commenting on Our content such as blogs, articles, photographs, or videos, or participating in Our forums, bulletin boards, chat rooms or other similar features

E. participating in competitions and surveysii. In addition to any Personal Information that You required to provide in order to access these additional Product features, in some cases You may be required to provide more specific information. For example, in order to make purchases, You may need to provide credit card information, billing information and postal addresses.

 

4. COOKIES 

 

a) Cookies are small files store on Your computer or mobile device which collection information about Your browsing behaviour.

b) Cookies do not access information which is stored on Your computer.

c) Cookies enable us to tailor our configurations to Your needs and preferences, in order to improve Your user experience. 

d) Most internet browsers accept cookies automatically, although You are able to change Your browser settings to control cookies, including whether or not You accept them, and how to remove them. You may also be able to set Your browser to advise You if You receive a cookie, or to block or delete cookies. However, if You do this, You may be prevented from taking full advantage of the Product.

e) Third parties who advertise on the Product may use cookies in order to learn about Your browsing preferences and to present relevant advertisements to You. Cookies enable these advertisements to recognise Your computer each time You are sent an advertisement. It allows them to compile information about where You saw their advertisement, and to better target their advertisements. You may notice these targeted advertisements on the Product or on other websites that You visit. We do not control the cookies that may be used by third party advertisers. For information about the use of cookies by these third-party advertisers you will need to consult their privacy policies or cookie policies, respectively.

 

5. HOW YOUR INFORMATION IS STORED

 

a) Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure. However, we take the protection and storage of Your Personal Information very seriously. We take all responsible steps to protect Your Personal Information.

b) We use appropriate physical, digital, managerial and security systems to store Your Personal Information and to protect it against unauthorised access, destruction, or disclosure.

 

6. COMBINING INFORMATION

 

a) We may combine, link or aggregate some of Your information in order to obtain a better understanding of Your requirements. This may enable Us to better design the Product and may also assist with Our business or administration requirements.

 

7. HOW YOUR INFORMATION IS USED

 

a) We use Your Personal Information to help us improve your experience with Our Product. We may use Your Personal Information for purposes including but not limited to:

i. order fulfilment.

ii. providing customer service to You.

iii. marketing and advertising to You including both direct and indirect marketing and advertising and including marketing and advertising about products that may interest You based on Your personal preferences or demographics.

iv. advising You about updates to the Product or related items.v. market research and product development.

 

8. MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS

 

a) Part or all of Our business may be merged, restructured, or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy, or insolvency proceedings. 

b) In the event that such a merger, restructure, or sale occurs as described in the preceding sub-clause hereof, We may transfer Your Personal Information, including personally identifiable information, as part of the merger, restructure or sale.

 

9. INFORMATION YOU RELEASE

 

You acknowledge and agree that if You publish or submit Personal Information in publicly accessible sections of the Product (such as forums, bulletin boards, chat rooms, or other similar sections), the You are solely responsible for the release of that Personal Information and We are not liable or responsible in relation to the release of that Personal Information.

 

10. EMAIL OPT IN/OPT OUT

 

If you receive an email from Us in relation to the Product and would prefer not to receive such correspondence in the future, You may follow the instructions in the email to opt out of future correspondence. You may also contact Us, using the details at the bottom of this Privacy Policy in order to opt out of future correspondence. We will make all reasonable efforts to promptly comply with Your requests. However, You may receive subsequent correspondence from Us while Your request is being handled.

 

11. ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL INFORMATION

 

a) You have the right to request access to Your Personal Information which We are holding.

b) You have the right to request that any of Your Personal Information which We are holding be updated or corrected.

c) In order to request access, an update, or a correction to Your Personal Information, you may contact Us using the details at the end of this Privacy Policy.

 

12. THE SAFETY AND SECURITY OF YOUR PERSONAL INFORMATION

 

a) We may hold Your Personal Information in either electronic or hard copy form.

b) If You Provide information to Us electronically, we retain this information in Our computer systems and databases. If You provide Your Personal Information to Us in hard copy this information will be retained in Our files and a copy is made to Our computer systems and databases.

c) We use industry standards and safeguards to protect Your information.

d) We may disclose Your Personal Information to third parties and service providers in connection with any purpose, including to overseas cloud computing hosts. We take reasonable steps to ensure that the overseas recipients of Your Personal Information do not breach the privacy obligations relating to Your Personal Information.

e) If You suspect any misuse or loss of, or unauthorised access to Your Personal Information, You should contact Us immediately.

f) We are not liable for any loss, damage, or claim arising out of another person’s use of the Personal Information where we were authorised to provide that person with the Personal Information.

 

13. CHANGES TO THIS POLICY

 

a) We may make changes to this Privacy Policy at any time at Our sole discretion. 

b) If We make changes to this Privacy Policy unless We obtain Your express consent to those changes, then such changes will only apply to any information that We obtain from You after the date that changes take effect.

c) If We make changes to this Privacy Policy, Your continued use of the Product after the date that the changes take effect confirms that You acknowledge, agree, and accept those changes.

 

14. COMPLAINTS

 

a) We take customer satisfaction very seriously. If You have a complaint in relation of Our handling your Personal Information, We will endeavour to handle it promptly and fairly. For Your information, an overview of our complaints handling procedure is as follows:

i. All complaints should be made via email to info@gifttherapy.com.auWe will acknowledge all complaints within 24 hours and investigate the complaint immediately.

ii. We will keep you fully informed during the investigation and endeavour to resolve your issue within 7 days.

iii. If You are not satisfied with Our response to Your complaint, You may refer your complaint to the relevant external dispute resolution organisation in your area.

 

15. CONTACT US

 

You can contact Us about this Privacy Policy using the following details:

Jade Tsilimos

CEO Gift Therapy

Email: info@gifttherapy.com.au

0451 910 003 

 

Payment Methods

- After Pay

- Credit / Debit Cards